1) Q: How long does it take for my order to arrive?
A: Depending on the product and your shipping method your order may take anywhere from 3-10 days to arrive. Customizable items, such as furniture, may take longer.
2) Q: Can I return an order that I am not satisfied with or that I changed my mind about and still expect a full refund?
A: You are able to get a full refund on most orders. However, certain items such as electronics may require a restocking fee. When you open a claim for a refund you will be notified.
3) Q: Is my credit card information safe?
A: Yes!!! Our commitment to the security of your data shopping at Bertlins.net is safe because we use highly advanced technology to ensure that your information remains secure. We protect your online order and personal information by using Secure Sockets Layer (SSL) technology.
4) Q: How can I pay for my order?
A: You can use our secure payment gateway or Google Checkout or Paypal.
5) Q: Do you let me know when my order has been shipped and when to expect it?
A: As soon as you make a purchase from our site we will send you a confirmation email. Soon after, you will receive a shipping confirmation email so that you may estimate the arrival of your order.
6) Q: Is it possible to cancel an order that has already been placed?
A: Yes it is. Please contact our customer service directly at 347 321 6887.
7) Q: Do you ship overseas?
A: Most of our products are able to be shipped overseas. However, due to custom restrictions some products may not be eligible for international shipping. You can email us at info@bertlins.com if you need more information on our shipping policies.
8) Q: Why do you need my date of birth and my phone number?
A: Your date of birth is required because users on our site must be 13 or older. The Bertlins.com site is not designed for children younger than 13. We use your phone number to contact you directly if we do not get an email response or if we have a problem with your order.
